State Bank of India (SBI) has launched priced ‘doorstep banking’ for senior citizens over 70 years of age, as also for differently-abled and infirm customers, including those who are visually impaired.
The facility will be available for those living within a 5-kilometre radius of select bank branches. These services are available against payment of a fee of Rs100 for financial transactions and Rs60 for non-financial transactions. Customers will have to register at their home branch and, additionally, differently-abled and infirm customers will have to submit a medical certificate to that effect to register for this service.
The RBI has directed banks to offer doorstep banking to those who cannot make it to bank branches. In a circular issued in 2017, it said, “In view of the difficulties faced by senior citizens of more than 70 years of age and differently abled or infirm persons (having medically certified chronic illness or disability), banks are advised to make a concerted effort to provide basic banking facilities.”
Many banks, however, are yet to draw up a policy for providing doorstep-banking service for customers. “Doorstep banking services are available to fully KYC-compliant account holders, with a valid mobile number registered with the bank and residing within 5km of radius from their home branch. This service will not be available for accounts operated jointly, minor account and accounts of non-personal nature,” said a statement issued by SBI.