Refunds for Cancelled Airfare Tickets Declined by Airlines as Lockdown Extends to 3 May

With the central government extending the lockdown to May 3 and subsequently the suspension of all commercial passenger services also till then, domestic airlines have again decided not to refund the customers in cash for their cancelled flights and instead offer them rescheduling of tickets for a later date without any additional fee, reports the Press Trust of India. 
 
India had imposed a 21-day lockdown from March 25 to curb the spread of the coronavirus pandemic. Consequently, all domestic and international commercial passenger flights were suspended for this time period. 
 
However, most of the airlines had been taking bookings except national carrier Air India for domestic flights for the period beyond April 14. 
 
After Prime Minister Narendra Modi announced the extension of lockdown till May 3, the aviation regulator DGCA issued a circular stating all international as well as domestic flights will remain suspended during the lockdown. 
 
"We are in the process of cancelling the affected bookings and we will offer customers free of charge rescheduling to another date until December 31, 2020," a Vistara spokesperson told in statement. 
 
The customer, however, will have to pay the fare difference, if any, at the time of rebooking, the airline said. 
 
A GoAir spokesperson said that it has already "factored in" these type of scenario and that the airline will review its earlier scheme of providing rescheduling free of cost at a later date while protecting their existing bookings for one year. 
 
The airline had on Monday announced that it was extending the "Protect Your PNR" scheme till April 30, 2020.
 
Aviation Consultancy Centre for Asia Pacific Aviation had last week termed the sale of tickets without a clarity on lockdown as "unfair to consumers". 
 
CAPA in its March 18 report had stated that amid COVID-19 and in the absence of government support "several Indian airlines may shut down operations by May or June due to a lack of cash." 
 
Announcing that all its flights are cancelled till May 3, IndiGo said, it is in the process of cancelling the reservations."Your ticket amount is protected in the form of credit shell in the PNR, which can be utilised within one year of the issued date."  
 
Gurugram-based SpiceJet also said the amount from the cancelled ticket will be maintained in a credit shell.
 

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