ICICI Bank customers can now create fixed deposits, pay utility bills and access details of trade finance instantly on their WhatsApp numbers, writes The Economic Times. Corporates and owners of MSMEs can check trade finance related services like customer ID, Import Export (IE) code, limit availability of all credit facilities availed from the Bank, status of pending inward remittances and history of inward remittances on-the-go, said an ICICI Bank press release.
According to the release, "The service for recharge of prepaid mobile phones will also be available shortly on WhatsApp. These new services scale up the total number of banking services available to ICICI Bank customers on WhatsApp to 25. The Bank launched a host of services on WhatsApp six months ago. The list includes checking savings account balance, last three transactions, credit card limit, get details of pre-approved instant loan offers, block/unblock credit/debit card in a secure manner, opening of instant savings account in a few minutes, opting for loan moratorium, access pdf of some prominent newspapers /magazines and locating nearby essential stores."
Services like opening FDs and paying utility bills are available for customers.
How to avail these services on Whatsapp
To start using WhatsApp services instantly, take a look at following steps:
Save number and say ‘Hi’: The customer simply needs to save ICICI Bank’s verified WhatsApp profile number, 86400 86400, to his/her ‘contacts’ on the mobile phone and send 'Hi' to this number from his/her mobile number which is registered with the Bank. The Bank will respond with a list of services available.
Type keyword for service: From the list of services, type the keyword of the service required (keywords are highlighted in the conversation for easy recognition). The service is carried out and displayed instantly.