Indian airlines want the government to tweak its move to allow flyers to cancel tickets without any fee. The aviation ministry in May had proposed a full refund — without any cancellation charge — for flyers cancelling domestic air tickets within 24 hours of booking a flight that is at least four days away.
Airlines, however, want the flight to be at least a week away for not levying any charge on ticket cancellations within 24 hours of booking.
Cancellation fees are a big hassle for passengers. At present, the charges are base fare plus fuel surcharge or Rs3,000, whichever is less. An extended fare lock-in period —from four days to a week — could mean cutting “revenue losses” for airlines from this move.
All Indian airlines are deep in red due to spiralling operational costs and they blame below-cost fares for their losses. While airlines mostly keep fares relatively low, other charges like cancellation, excess baggage and seat selection have been consistently hiked in the recent past to generate revenue.